Delivery Policy

Digital Service Delivery

CA Grader is a cloud-based digital service. Upon successful payment, you will gain immediate access to your subscribed plan. No physical shipment is involved.

Subscription Activation

After completing your payment through PayU:

• Your subscription will be activated immediately upon payment confirmation
• You will receive a confirmation email with your subscription details
• You can log in to your CA Grader account and start using the service right away
• No physical delivery or processing time is required

Payment Confirmation

You will receive:

• An immediate payment confirmation on your screen
• A confirmation email with transaction ID and subscription details
• Receipt available in your account dashboard

Service Availability

CA Grader is accessible 24/7 through our website at cagrader.com. We strive to maintain 99.5% uptime. In case of scheduled maintenance, we will notify users in advance.

Subscription Period

For Monthly plans: A one-time ₹299 payment gives you 30 days of Unlimited access, starting on the date of purchase.

For Attempt Passes: A one-time payment, priced to your sitting and shown before you pay, gives you Unlimited access from the date of purchase until the last day of the month of that ICAI sitting.

No Auto-Renewal

CA Grader does not auto-renew and does not store your card on file. When your paid period ends, your account drops to the free plan (5 evaluations/month). You can re-subscribe anytime from cagrader.com/pricing to start a new 30- or 365-day period.

Period Expiration

Because there is no auto-debit, nothing happens to your card or bank account when your period ends — you simply move to the free tier on the expiry date. You can start a new subscription whenever you like.

Account Access After Payment

Once your subscription is active, you can:

• Log in with your email address
• Access all features of your plan immediately
• Submit answers for evaluation anytime
• Access your evaluation history and performance analytics
• Use the handwriting OCR and practice test features

Cancellation & Access

If you cancel your subscription:

• You will retain access until the end of your current billing period
• After that, your account will be downgraded to the free plan (5 evaluations/month)
• Your historical data and evaluation records will be retained
• You can reactivate your subscription anytime

Data Backup & Loss Prevention

We maintain secure servers with regular backups to ensure:

• Your evaluations and answers are safely stored
• Your account data is never lost
• You can always access your evaluation history
• Your performance analytics are preserved

Service Disruption

In case of temporary service disruption:

• We will provide updates on our website and via email
• We will make reasonable efforts to minimize downtime
• Service restoration will be prioritized
• No refunds will be issued for minor disruptions lasting less than 4 hours

Contact Support

If you have any questions about delivery, activation, or access to your subscription:

Changes to This Policy

We may update this Delivery Policy at any time. Changes will be effective immediately upon posting to the website.